If your remote control is unresponsive or the buttons are not working, follow these troubleshooting steps to get it working again.
1. Check and replace the batteries
Remove the back cover of your remote.
Take out the batteries and replace them with a fresh set. Ensure they are inserted correctly according to the positive and negative terminals.
2. Remove obstructions
Ensure there is a clear line of sight between your remote control and the PLEIO puck. Remove any objects that may be blocking the signal.
3. Re-pair the remote
If the batteries are fresh but the remote is still not working, it may have become unpaired from the PLEIO puck.
Go to the Settings menu on your TV.
Navigate to Remotes and accessories and select + Pair accessory.
Follow the on-screen instructions to put your remote into pairing mode and re-pair it with the PLEIO puck.