General Troubleshooting

Test other apps: Try opening a different streaming app to see if the problem affects all apps or just one specific service.
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Check your connection: Make sure your BetterTV device is connected to the internet via WiFi or ethernet cable. You can verify this in Settings > Help & Support > Diagnostics.

​WiFi troubleshooting: If you're using WiFi, make sure your router is close enough to your device and working properly. Slow or unstable internet often causes buffering issues.
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Simple reboot often fixes app issues: Unplug your BetterTV device for 30 seconds, then plug it back in and wait for it to fully restart.
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Test the app again once your device has completely loaded.

If the problem persists after trying these steps, the issue might be with the specific app service rather than your BetterTV device. Contact our support team first through live chat to rule out device issues.
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A simple restart can fix many common issues with your BetterTV device and takes just a couple of minutes.
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You can also turn off the power at the wall socket, wait 30 seconds, then turn it back on.
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Your device will go through its normal startup sequence. Any temporary software glitches should be cleared, and all services should load fresh.
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Your settings and recordings are safe - restarting doesn't delete any of your personal data or preferences.

A factory reset returns your BetterTV device to its original out-of-the-box condition. This should only be used when other troubleshooting hasn't worked.
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You will lose everything: All recordings, favourite channels, app logins, and your PIN will be deleted permanently.
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Try other solutions first like restarting your device or contacting support for help.
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Method 1 - Settings menu:

Method 2 - Physical button: Quickly press the button on the side of your device 5 times in succession.
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Your device will restart and guide you through the initial setup process, just like when you first got it.
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You'll need to: Set up your WiFi connection, sign in to streaming apps, and configure your preferences again.

Have you been missing some channels on your BetterTV? We've got you covered, watch the video below and learn a few quick fixes.
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