The Google Play Store gives you access to thousands of apps, games, and streaming services. Here's a simple guide on how to find, install, and manage them on your PLEIO puck.
Find and Install an App
Find and Install an App
Follow these steps to download and install apps or to find apps on your PLEIO:
From the PLEIO Home screen, navigate to the Apps section on your menu bar.
Select the Google Play Store icon.
Use the search function at the top of the screen to find a specific app, or browse through the various categories to discover new ones.
Once you find the app you want, select it. This will take you to its page in the Play Store.
Select Install to start the download. Your PLEIO puck will automatically download and install the app for you.
Locate Your New App
After installation is complete, your new app will appear in the Apps section of the navigation bar.
Simply navigate to the app's icon and select it to open it. Keep in mind that for most services, you will need to sign in with an existing account or create a new one to start watching or playing. Some apps may require a separate subscription.
Uninstall an App
Uninstall an App
If you want to remove an app from your puck to free up space or simply to declutter Apps section, the process is quick and easy.
Navigate to the app you want to remove in the Apps section.
Press and hold the OK button on your remote control.
A small menu will appear on the screen.
Select More Info.
5. On the next screen, select Uninstall.
6. A final confirmation will appear. Select OK to remove the app.
Recommended Apps for PLEIO
Recommended Apps for PLEIO
What are the best apps for me to download?
PLEIO's access to the Google Play Store means you can watch movies, TV shows, and sports from a huge range of providers. Here's a look at some of the most popular apps you might want to download.
Free Ad-Supported Streaming
These services offer a massive library of films and TV shows that are completely free to watch. They are funded by advertisements, similar to traditional broadcast television.
Tubi: A huge library of movies and TV shows from every genre, all available for free.
Pluto TV: This app offers a mix of on-demand content and live, always-on themed channels.
Rakuten TV: The app includes a 'Free' section with a wide variety of ad-supported films and series.
Subscription Services
These popular services require a paid subscription to access their full libraries. Netflix, NOW, Disney+, Prime Video, and YouTube are usually available to install during the initial setup. If you haven't installed them yet, you can still do so via the Google Play Store.
Netflix: The world's largest streaming service with thousands of TV shows and movies, including Netflix Originals.
Amazon Prime Video: A huge library of TV, movies, and Amazon Originals, included with an Amazon Prime membership.
Disney+: The home of Disney, Pixar, Marvel, Star Wars, and National Geographic.
NOW: Get access to the best content from Sky, including major box sets and new films, without a contract.
Apple TV: Home of Apple TV+ and a growing library of award-winning original series and films.
Sports
Catch all the live sports action with these dedicated apps.
NOW: Watch live sports from all of Sky's sports channels with a NOW Sports Membership.
DAZN: A sports streaming service with a focus on boxing and other combat sports.
Updating Your Apps and Software
Updating Your Apps and Software
How do I update my apps and TV software?
Keeping your apps and your TV's operating system up to date is crucial for the best performance and security. Here’s how you can check for and install updates.
Updating your Apps
From the PLEIO Home screen, navigate to the Apps section and select the Google Play Store icon.
In the Play Store, select your profile icon in the top right-hand corner.
From the menu that appears, select Manage apps and games.
You will see a list of available updates. You can select Update all to start all app updates at once, or choose to update individual apps.
Updating the Operating System
Navigate to the Settings menu on your PLEIO puck (the gear icon on the far-right of the navigation bar).
Go to System Settings.
Select About and then System update.
Your TV will check for any available software updates and guide you through the installation process.
If an App Isn't Working
If an App Isn't Working
What do I do if an app is not working?
If an app is freezing, crashing, or not loading correctly, it can usually be fixed with a few simple troubleshooting steps.
1. Close the app and re-open it
The simplest solution is to close the app and try opening it again. From the Apps screen, navigate to the app, press and hold the OK button, and select More Info. From there, you can choose Force stop.
2. Restart your PLEIO puck
A quick restart can resolve many minor software glitches.
Unplug the power cable from the back of your PLEIO puck.
Wait for 30 seconds.
Plug the power cable back in.
3. Clear the app's cache and data
Clearing an app's cache and data can fix performance issues without affecting your sign-in details (clearing cache) or will require you to sign back in (clearing data).
Go to Settings > System Settings > Apps.
Select the app you are having trouble with.
Select Clear cache. If the problem persists, go back and select Clear data. You will need to sign in to the app again afterwards.
4. Uninstall and reinstall the app
If none of the above steps work, the app may have become corrupted. Uninstalling and reinstalling it will give you a fresh copy.
Go to Settings > Apps.
Select the app and choose Uninstall.
Go back to the Google Play Store and reinstall the app.
Trouble Logging into Apps
Trouble Logging into Apps
Why can't I log in to a catch-up player app?
If you are having trouble signing in to a specific player app (such as BBC iPlayer, ITVX, Channel 4, or 5), follow these steps to resolve the issue:
Step 1: Check Your Login Details
The most common issue is a simple mistake in your password or email.
Case Sensitivity: Double-check that you are not using Caps Lock by mistake, as passwords are case-sensitive.
Forgotten Password: If you can’t remember your password, you must use the player's own system to reset it. Visit the app's website on a phone or computer, select 'Forgot Password,' and follow the email instructions. Netgem PLEIO does not hold these passwords.
Step 2: Check for Software Updates
An outdated app or TV system can sometimes cause login failures.
Player Apps: These should update automatically. If you suspect an issue, check the Google Play Store for any pending updates for the affected app.
PLEIO System: Go to Settings, Help, and select 'Update Services' to make sure your PLEIO puck has the latest software.
Step 3: Check Your Internet Connection
A weak or unstable connection can prevent the app from communicating with its server.
Test Other Apps: Try opening a completely different app, like YouTube or a game. If that also fails, the problem is with your Wi-Fi.
Restart: Unplug your Wi-Fi router for five minutes, and then restart your PLEIO puck to refresh the connection. To restart the PLEIO puck simply press and hold the power button on the remote until the option appears on-screen.
Reset App Passwords
Reset App Passwords
How do I reset the password of a catch-up player?
Freely links to catch-up player apps like BBC iPlayer, ITVX, and Channel 4, which use their own login details. If you forget your password for any of these apps, you must reset it directly through the player's system.
How to Reset Your Password
Open the relevant player app on your PLEIO puck (e.g., BBC iPlayer, ITVX, Channel 4, etc.).
Look for the Sign In or Settings section within that app.
Select the Forgot Password or Reset Password option.
The app will usually send a password reset link to the email address you used to register with that player.
Note: Freely does not hold your individual player app passwords, so the reset must be done through the app's owner (BBC, ITV, Channel 4, etc.).