Brsk

<b>If an On-Demand App is not working, please carry out the following:</b>

Check if the other On-Demand apps are working, if not then:

- Make sure your device is connected to the Internet. Your Better TV device can be connected to the Internet via Wi-Fi or Ethernet cable
- When using Wi-Fi, make sure that the router is connected to the Internet and is not too far away from your Better TV device. If your content is buffering, this is a result of a slow internet connection

Reboot your Better TV device and try accessing the On-Demand App again

For more help, please click <a href="https://help.brsk.co.uk/en/articles/8899204-what-should-i-do-if-i-am-having-issues-with-an-on-demand-app">here</a>

- Check if the other On-Demand apps are working, if not then:
   
  - Make sure your device is connected to the Internet. Your Better TV device can be connected to the Internet via Wi-Fi or Ethernet cable
  - When using Wi-Fi, make sure that the router is connected to the Internet and is not too far away from your Better TV device. If your content is buffering, this is a result of a slow internet connection
- Reboot your Better TV device and try accessing the On-Demand App again
- For more help, please click <a href="https://help.brsk.co.uk/en/articles/8899204-what-should-i-do-if-i-am-having-issues-with-an-on-demand-app">here</a>

If the above does not resolve your issue, please contact our customer support team.

If we are unable to resolve your issue, there could be a temporary issue with the application. In this case, please visit the app's FAQs and/or directly contact the app's provider.

<b>Please find the app provider's FAQs or Contact details, below:</b>

Why is an application not working?

Customer Complaints Policy

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Hayu	hayu Support
YouTube	YouTube Community (google.com)
YouTube Kids	YouTube Community (google.com)
Amazon Prime Video	Amazon.co.uk Help: Help
Rakuten TV	Rakuten TV Help Centre
Britbox	BritBox - Help & Support
Deezer	Using Deezer – Deezer Support
Radioline	Send an email to support@radioline.co.uk
Eros Now	support@erosnow.com
Hopster	Sandbox Kids: Hopster + Curious World + Kidomi (zendesk.com)
Acorn TV	Frequently Asked Questions—General : Acorn TV Help Center
Fite	FITE Help Center
BT Sport	BT Help \| Get support with BT products and services \| BT Help
iQIYI	Help and Feedback (iq.com)
PLEX	Contact \| Plex
Filmzie	Filmzie (zendesk.com)
Wedotv	Contact Details \| Get in Touch With Us \| wedotv
Deezer	Deezer FAQs - check here first* \| Deezer Community, bringing music lovers together
Radioline	FAQ - Frequently Asked Questions on Radioline
Couchplay Games	https://www.couchplay.tv
The Weather Network	Home (theweathernetwork.com)
Pop Player	Send an email to info@popfun.tv
Badanamu	Send an email to info@calmid.com
Happy Kids TV	Send an email to support@futuretodayinc.com
Kidoodle TV	Frequently Asked Questions - Kidoodle.TV
BBC iPlayer	iPlayer help and FAQs \| iPlayer help (bbc.co.uk)
ITVX	ITV
Channel4	Contact us \| Channel 4
My5	How do I contact Customer Support? – Help centre (channel5.com)
UKTV Play	Help - UKTV Play
CBS Catchup Channels UK	Send an email to AppSupport@amcnetworks.com
Legend	Send an email to AppSupport@amcnetworks.com
BBC Sounds	BBC Sounds help and FAQs \| BBC Sounds
Freeview Explore	Send an email to help@freeview.co.uk
STV Player	Send an email to enquiries@stv.tv
SportsTribal	SportsTribal TV: Help & Support
TV5Monde & TV5Monde Plus	Contact \| TV5MONDE