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Getting the best out of BetterTV
Why is my device not responding to my remote control?
Why is an application not working?
Why can't I see an LED light on my device?
Why aren't the subtitles of my selected language working?
Which shows can I watch when I'm not at home or on the same network as my Set top box?
Which devices does Better TV mobile app support?
Which connections are present on my BetterTV box?
Which buttons and functions are on my remote control?
Which Amazon Channels can I subscribe to?
Which aerial can I use for BetterTV?
Where will my recordings be stored?
Where can I find the remote on the Better TV Mobile App?
What's included in my box?
What is the My TV area?
What is the minimal Network bandwidth for UHD HDR streaming (4K)?
What is Deep Sleep Mode?
What does the cast feature on the mobile app do?
What do the icons within the Better TV mobile app mean?
What can I do on the BetterTV mobile app?
What can I access from the Home page (FreeviewPlay)?
What are the recommended USB sticks?
What are the limitations of the Enhanced Bluetooth Listening feature?
What are Amazon channels?
My BetterTV device is showing "No Signal", what should I do?
Why is my picture pixelated?
What should I do if I am having issues with an On-Demand app?
Some channels are missing, what should I do?
My Better TV device is not detecting my Internet connection. What should I do?
My device keeps shutting down randomly. How do I fix this?
Is it possible to hide and unhide channels?
How do I switch between a wired/wireless connection?
How do I set Favourite channels?
How do I restore my NetBox 4K to factory settings or reset?
How do I pair my Better TV device with a Bluetooth device?
How do I pair my mobile phone/tablet with my Better TV device?
How do I pair my mobile phone/tablet with my Better TV device?
How do I navigate through my Better TV service?
How do I get Software Updates for my device?
How do I delete my recordings?
How do I check my network connectivity status?
How do I change the idle standby time of my device?
How do I change the HDMI resolution on my device?
How do I change my screen size?
How do I change my PIN?
How can I get newly added Freeview channels?
Can I use only my box's remote to control my TV?
Can I set up Parental Controls for my device?
Can I get subtitles on my device?
Can I get Audio Description on my device?
Can I change the Audio Output Mode?
Can I change the Audio delay on my device?
Why isn't Alexa responding to my voice commands?
How do I access my Favourite Channels EPG?
Do I need an aerial before I can use my device?
Do I have to pair my mobile phone with my BetterTV device?
Do all programmes have Audio description?
Can I watch the Viaplay Sports channels on my Better TV device?
Can I watch my recorded programmes from my USB stick to my laptop?
Can I watch Freeview channels on my BetterTV device if I don't have an aerial?
Can I watch a programme and record at the same time?
How do I cast an IP channel to my Better TV device?
How do I cast a programme from an app to my TV?
How do I cast a programme from a Freeview channel to my Better TV device?
How do I cancel my scheduled recordings?
Can I watch a live programme on the Better TV mobile app and/or on TV with my device?
Can I use the Better TV mobile app abroad?
Can I record a live TV programme on my BetterTV device?
Can I change the language of Audio Description?
How do I access the picture-in-picture feature on the Better TV mobile app?
How do I set a reminder for a future live programme?
How do I set up a recording or schedule a future recording?
How do I set up my USB stick for recording on my Better TV device?
How do I subscribe to On Demand apps?
How do I unpair Alexa from my Better TV device?
How do I use my remote control?
How do I use the Accessible TV Guide?
How do I use the Alexa voice commands on my device?
How many channels do I get on top of Freeview?
How many Freeview Channels are on my service?
How many Freeview Channels can I get?
I already have a Better TV device, but I did not register. What do I do now?
I have forgotten my PIN, how can I recover it?
I've been upgraded to the latest version of the mobile app and logged out. What should I do?
How do I enable casting on my Better TV mobile app?
How do I favourite channels within the Better TV mobile app?
How do I find an aerial installer?
How do I get a new pairing code, to pair the Mobile App to my device?
How do I pair the Better TV mobile app with my replacement/second set-top box?
How do I reboot my Better TV device?
How do I restore my BetterTV box to factory settings or reset?
How do I search on my Better TV service?
How do I pair my Alexa device?
How do I set up my new device?
How do I search on my Better TV service?
Can I use my existing cables to set up Freeview on my BetterTV service?