Full fibre means a pure fibre connection running directly into your home all the way from our data centre. Unlike traditional broadband that uses copper cables for part of the journey, our network is fibre end-to-end with no copper cables at all.
Why full fibre is better
Why full fibre is better
With full fibre you get:
Super-fast speeds for everyone. Lightning-fast uploads and downloads that let your whole family stream, game, and browse simultaneously on multiple devices without slowing down.
Reliable in all weather. Strong, consistent performance whether it's sunny, raining, or snowing - weather won't affect your connection.
Future-ready technology. Fibre won't become outdated. We can upgrade speeds infinitely as technology advances and your needs grow.
Better for the environment. Uses less power than traditional broadband, helping reduce your carbon footprint.
Our network capabilities
Current speeds: Up to 1Gbps available now across our network
Future potential: Speeds can be upgraded infinitely as demand grows and technology advances
UK-wide expansion: We're installing new fibre optic cables across communities nationwide
Full fibre (FTTP) vs Fixed wireless
Full fibre (FTTP) vs Fixed wireless
Infrastructure: Full fibre where possible uses existing underground infrastructure instead of requiring new wireless masts.
Reliability: Consistent performance with steady signal strength, unlike wireless which varies depending on distance from transmitters and obstacles.
Weather resistance: Full fibre works reliably in all weather conditions, not just when conditions are perfect like some wireless services.
Shared capacity: Your speeds stay fast regardless of how many neighbours sign up. With wireless, more users can mean slower speeds for everyone.
Signal consistency: No dead zones or weak spots - full fibre delivers the same strong signal throughout your home.
Internet vs WiFi explained
Internet vs WiFi explained
Many people think internet and WiFi are the same thing, but they work together as different technologies.
Internet is your broadband service - the connection that gets you to websites, Netflix, online games, and everything else online.
WiFi is the wireless technology that connects your devices (phone, laptop, tablet) to your internet without needing cables.
Think of internet as the highway to the online world, and WiFi as the wireless bridge that gets your devices onto that highway.
Our commitment to reliable service
Our commitment to reliable service
We build our network to be robust and conduct regular proactive maintenance to keep everything running at its best.
What we promise
Rapid response teams that handle your issues quickly.
24/7 monitoring helps us spot and fix potential problems before they affect your internet.
We own the issues until it's completely resolved, not just passed between different departments.
Get support when you need it
Start here: Search our Help Centre for instant answers to common questions.
Email us: Contact support@brsk.co.uk for personalized help with your specific issue.
Support hours: Call us on 020 3925 5299, Monday to Sunday, 8:00am - 8:00pm - we're here when you need us.
Experienced team: Our support staff have years of experience in broadband and networking, with customer service as our top priority.
No giving up: If we can't solve your issue right away, we dig deeper and stay with the problem until it's completely fixed.