Just got your BetterTV package? Let us guide you to bring this world of entertainment to your screens. Watch the video below
But first, what's in the box?
But first, what's in the box?
Here’s what you’ll find in your Better TV package:
NetBox 4K (our award-winning set-top box)
Remote control + 2x AAA batteries
Power adaptor
HDMI cable
Quick Start Guide
Aerial/Satellite cable (optional based on your delivery)
BetterTV first-time setup
BetterTV first-time setup
Now that you know what's in your box, lets set up your BetterTV, follow the steps below:
Step 1: Connect your box
Step 1: Connect your box
Plug the HDMI cable into your Better TV device and your TV.
Connect your aerial/satellite cable to the ‘Aerial’ port (if using Freeview/Live TV).
Connect to the internet – either with an Ethernet cable or via Wi-Fi.
Plug in the power cable and turn on the box using your remote.
Make sure your TV is on the right HDMI input – you’ll see the welcome screen.
Step 2: Follow the on-screen setup
Step 2: Follow the on-screen setup
Connect to Wi-Fi and input password or if using a wired/Ethernet cable select 'continue'.
Set your parental control PIN (you can enable or disable this later).
Read through the terms and conditions and accept.
Let your box scan for channels (or skip if you didn’t connect an aerial).
Step 3: Register your device using BetterTV Mobile App
Step 3: Register your device using BetterTV Mobile App
A 4-digit code will appear on your TV screen
Download the BetterTV mobile app from your App Store or Google Play and enter the code you see on the screen to link your device.
Now you are paired successfully. Sit back, relax and enjoy your BetterTV.
Did you skip registering?
No worries, it’s an easy fix. Simply download the Better TV mobile app from the Google Play Store or Apple App Store and follow the on-screen steps to register and pair your box. If you’ve registered before, you can still re-pair your device through the app. Once paired, you’ll unlock all the features, including using your phone as a remote control.
Switch BetterTV from WiFi to Wired (Ethernet) connection
Switch BetterTV from WiFi to Wired (Ethernet) connection
You can connect your BetterTV device using WiFi or an ethernet cable, and switch between them when needed.
Setting up ethernet
Connect the ethernet cable to the back of your BetterTV device
Go to Settings > Network & Connection
Select Connect via Ethernet
Ethernet troubleshooting
Use the provided cable that came with your device for best results.
Check the connection. You should hear a click when the cable is properly inserted, and see a light on the ethernet port.
Still not working? Contact your broadband provider to check if there are any issues with your internet service.