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New BetterTV PLEIO

Setting Up Your PLEIO

Everything you need to know to set up your PLEIO puck for the first time

Unbox & Get Started with PLEIO

Learn about the buttons and functions on your PLEIO remote control

PLEIO Remote Control

Getting Started with PLEIO

Navigate and customise settings on your PLEIO device

System Settings

Pair Bluetooth headphones, remotes, and accessories with your PLEIO

Connect Bluetooth Devices

Personalise when your PLEIO goes to sleep and how it looks when idle

Customising Display & Standby Settings

Customise your PLEIO device name for easy identification

Renaming Your PLEIO Puck

Personalising Your PLEIO

Keep your family safe by setting up parental controls for TV content and games on your PLEIO

Setting Up Parental Controls

Keep your family safe by setting up parental controls for games on your PLEIO

Set Up Parental Controls for Games

Reset Parental Control Pin

Parental Controls

Learn about Freely and how it brings live TV to your PLEIO without an aerial

What is Freely?

Navigating the Freely TV Guide

Save Programmes and Watch Later

Watch Live TV with Freely

BetterTV PLEIO Features

Managing Apps in PLEIO

Using Streaming Apps on PLEIO

Watching in 4K and on Multiple Devices

Casting on PLEIO

Universal Search on PLEIO

Streaming Apps & Services

Accessibility features to make TV easier to watch and navigate for everyone.

Accessibility Features

Accessibility

Using Google Assistant

Voice Control & Assistant

Start Cloud Gaming

Gaming Controls & Game Pads

Multiplayer Gaming

Cloud Gaming

Troubleshooting

No Picture or Sound

TV Compatibility Issues

Trouble Finding Channels on Channels+ or  On Demand Content

Pictures & Sound Issues

Freely Channels Not Working

General Connection Issues

Connection Trouble

General Performance Issues

The remote control isn't working, what should I do?

Remote Control Issues

Channels keep buffering, what should I do?

Channels Buffering

Performance Issues

Customer Complaints Policy

Find answers and get help from Intercom Support and Community Experts

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