If you encounter a problem while watching a Freely channel, using the Freely TV Guide, or browsing the Freely app, there are two easy steps to get assistance: checking for an error code and contacting the Freely support team.
Step 1: Use the Freely Error Code Checker
If you see a numbered message or symbol on your screen when trying to watch a programme, this is an error code. These codes are designed to quickly tell you what the issue is and how to fix it without needing to call support.
Where to Check: If an error code appears within the Freely app, Freely TV Guide, or Freely channels, you should visit the Freely Error Code Checker on the Freely website.
How it Helps: Enter the specific code you see (e.g., 'ETV104', 'ETV303') into the checker. The tool will instantly provide a simple explanation of the problem (e.g., 'Poor internet connection,' or 'Channel temporarily offline') along with straightforward steps for you to resolve it yourself.
Step 2: Contact the Freely Support Team
If you cannot find a solution using the Error Code Checker, or if you have a general question about the Freely service, you can reach the dedicated support team directly.
You can contact Freely through the following channels:
Web Chat: Access the live chat function on the Freely website for immediate assistance.
Social Media: Send a message to the official Freely social media accounts.
Phone: Call the Freely support phone number during their stated operating hours.
For the most up-to-date contact details, including phone number and hours of operation, please refer to the official Freely contact page: https://www.freely.co.uk/help/faqs/contact-us