If you're having trouble accessing your Freely channels, follow these steps to get them back up and running.
Step 1: Check for Errors and Known Issues
Error Code: Did an error code (e.g., ETV104) appear on screen? Visit the Freely Error Code Checker on their website for an immediate diagnosis.
Known Issues: Visit the Freely website for any updates or alerts regarding current problems that might be affecting a specific channel or region.
Step 2: Troubleshoot Your Connection
Speed Check: To watch live TV reliably, Freely recommends a minimum internet speed of 10Mbps. Use a phone or computer to run a speed test (e.g., at
fast.com).
Check your internet connection: Freely channels are streamed over the internet. Make sure your PLEIO puck is connected to your Wi-Fi network and that your internet is working correctly via System Settings or on other household devices.
Power Cycle: Unplug your router and your PLEIO puck from the wall. Wait for five minutes, and then plug them back in. This simple step often resolves most issues.
Step 3: Software Update
Update Software: Ensure your TV's system software and the Freely app itself are fully up to date via Settings > Help > 'Update Services'.
Step 4: Uninstall & Install Freely
Although Freely channels are updated automatically, you may also perform this manually.
Go to Settings > Freely Settings > Uninstall Services.
Then, select Install Services just above.
If you're still having difficulties, please contact our customer support team.