If you are having trouble signing in to a specific player app (such as BBC iPlayer, ITVX, Channel 4, or 5), follow these steps to resolve the issue:
Step 1: Check Your Login Details
The most common issue is a simple mistake in your password or email.
Case Sensitivity: Double-check that you are not using Caps Lock by mistake, as passwords are case-sensitive.
Forgotten Password: If you can’t remember your password, you must use the player's own system to reset it. Visit the app's website on a phone or computer, select 'Forgot Password,' and follow the email instructions. Netgem PLEIO does not hold these passwords.
Step 2: Check for Software Updates
An outdated app or TV system can sometimes cause login failures.
Player Apps: These should update automatically. If you suspect an issue, check the Google Play Store for any pending updates for the affected app.
PLEIO System: Go to Settings, Help, and select 'Update Services' to make sure your PLEIO puck has the latest software.
Step 3: Check Your Internet Connection
A weak or unstable connection can prevent the app from communicating with its server.
Test Other Apps: Try opening a completely different app, like YouTube or a game. If that also fails, the problem is with your Wi-Fi.
Restart: Unplug your Wi-Fi router for five minutes, and then restart your PLEIO puck to refresh the connection. To restart the PLEIO puck simply press and hold the power button on the remote until the option appears on-screen.