If you’re experiencing no internet connection on your TP-Link router, follow these steps to troubleshoot the issue:
Check Power and Connections:
Ensure that both your brsk router and the Line Box (ONT) are plugged in and switched on.
Verify that the Ethernet cable is securely connected from the Line Box to the router’s WAN port.
Check Router Lights:
Ensure the following lights are correctly lit:
Power: Should be green.
PON: Should be green.
Alarm: Should be off.
Data: Should flash yellow during use.
Broadband: Should be blue or green.
Internet: Should be blue or green
Restart the Devices:
If everything appears connected but you still have no internet, restart both the Line Box and the router.
Wait a few minutes for the lights to stabilize.
Contact Support:
If you still don’t have service, contact our support team at support@brsk.co.uk or call 02039 255 299.
Providing a photo of the lights on both devices can help our support team diagnose the issue more quickly.
This article was written with assistance from OpenAI's ChatGPT, a language model trained on diverse datasets to provide comprehensive information and support.