If you're experiencing issues with picture or sound on your PLEIO, here's how to fix them.
Fix picture or sound issues
Fix picture or sound issues
If your screen is black or there is no sound from your TV, there are a few simple checks you can perform to resolve the issue.
1. Check your connections
Ensure that the HDMI cable is securely plugged into both your PLEIO puck and your television. Also, check that the power cable for the set-top box is properly connected.
2. Check Mute and Volume Settings
Volume Level: Ensure the volume on your TV is not muted or set too low.
Audio Output: If you are using external devices (like a Bluetooth headphone), temporarily unpair the device.
3. Test Other Channels and Apps
Test Another Channel: Switch to a completely different channel (e.g., from BBC ONE to Channel 4). If the sound works on the other channel, the problem is likely with the original channel's specific stream.
Test an App: Open an app like YouTube. If the sound works fine there, the issue is isolated to the Freely service.
4. Verify the TV input
Your television has multiple HDMI ports. Make sure you have selected the correct HDMI input, using your TV's remote control, that corresponds to the port your PLEIO puck is plugged into.
5. Restart your PLEIO puck
A quick restart can often solve many issues.
Unplug the power cable from the back of your PLEIO puck.
Wait for 30 seconds.
Plug the power cable back in. The puck will restart automatically.
Fix buffering or poor picture quality
Fix buffering or poor picture quality
How do I fix buffering and/or poor picture quality?
Buffering and a drop in picture quality are often caused by a slow or inconsistent internet connection. As PLEIO streams content directly over Wi-Fi, a stable connection is key.
1. Restart your router
This is the most common fix. Unplug the power cable from your router, wait for 30 seconds, and then plug it back in. Wait for all the lights to become stable before using your PLEIO puck.
2. Check your Wi-Fi signal
Make sure your PLEIO puck is getting a strong Wi-Fi signal. If your router is far away or there are many walls in between, the signal may be weak. Consider moving the puck closer to the router or using a Wi-Fi booster.
3. Reduce network congestion
Your internet bandwidth is shared among all the devices in your home. Close any other apps, games, or streaming services that are running on other devices to free up bandwidth for your TV.