Fixing audio sync issues
Fixing audio sync issues
Having problems with sound and picture not matching? You can adjust the audio delay to fix lip-sync issues.
Adjusting audio delay
Go to Settings on your BetterTV device
Select Sound & Picture (under Setup)
Choose Audio Delay
Use Left and Right arrows on your remote to adjust the timing
Test with a programme to find the right setting
Tips for better sync
Start small: Make small adjustments and test
Test with speech: News programmes work well for testing sync
Save settings: Your adjustment applies to all channels
Changing audio output mode
Changing audio output mode
Optimise your sound experience by choosing the right audio output setting for your setup.
Audio output options
Best Fit (Recommended)
Automatically optimises sound for your TV
Works best for most setups
Home Cinema
Use when you have external surround sound connected
Provides enhanced audio processing
Digital Stereo
Alternative option for external audio systems
Good for soundbars and audio receivers
Changing your setting
Go to Settings > Sound & Picture
Select Audio Output Mode
Choose the option that matches your setup
Bluetooth Audio
Bluetooth Audio
Connecting Bluetooth devices
Go wireless with BetterTV! Connect Bluetooth speakers, headphones, or other audio devices for a personalised sound experience.
Watch video below on how to connect bluetooth devices to your BetterTV.
Before you start
Check compatibility: Most Bluetooth audio devices work
Pairing mode: Make sure your device is in pairing mode
Range: Bluetooth works up to 8-10 meters (depending on obstacles)
Connecting your device
Turn on your BetterTV device
Go to Settings > Audio Devices
Select Add device
Choose your Bluetooth device from the list
Press OK to pair
After connecting
Volume control: Use your BetterTV remote to control volume
Auto-mute: Your TV speakers will mute automatically when Bluetooth connects
Dual audio: You can turn TV speakers back on for sound from both
To disconnect: Go back to Audio Devices and deselect your device.
Bluetooth connection limitations
Bluetooth connection limitations
Enhanced Bluetooth Listening has the following limitations:
Before adding a Bluetooth device, make sure that the device is in pairing mode.
Bluetooth range is typically up to 8-10 metres. The usable range will vary depending on obstacles (person, metal, wall etc.) or electromagnetic environment
Although multiple devices can be paired, you can only connect one Bluetooth device at a time.
If you have paired 2 or more Bluetooth devices with your NetBox 4K device, make sure that only 1 Bluetooth device is on, whilst switching all other Bluetooth devices off. Your NetBox 4K device may connect to the wrong Bluetooth device, if multiple paired devices are switched on.