If Freely isn't responding, try leaving and coming back by pressing the Exit or Home button on your remote. If that doesn’t fix it, follow these steps in order until Freely has come back to life.
Step 1: Check for Errors and Known Issues
Error Code: Did an error code (e.g., ETV104) appear on screen? Visit the Freely Error Code Checker on their website for an immediate diagnosis.
Step 2: Troubleshoot Your Connection
Speed Check: To watch live TV reliably, Freely recommends a minimum internet speed of 10Mbps. Use a phone or computer to run a speed test (e.g., at
fast.com).Power Cycle: Unplug your router and your PLEIO puck from the wall. Wait for five minutes, and then plug them back in. This simple step often resolves most issues.
Step 3: Software Update
Update Software: Ensure your TV's system software and the Freely app itself are fully up to date via Settings > Help > 'Update Services'.
Step 4: Reinstall Freely
Uninstall and Install Freely: You can find these options within Settings > Freely > 'Uninstall Services' and 'Install Services'.