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Troubleshooting

The picture and/or sound is not working, how do I fix this?

How do I fix buffering and/or poor picture quality?

Pictures & Sound

The Freely channels are not working, how do I fix them?

My Freely channels are not working, what should I do?

How do I resolve a network connection issue whilst playing the games?

Connection Trouble

The remote control isn't working, what should I do?

My Freely app is frozen, what should I do?

How do I fix an error code?

Performance Issues

Customer Complaints Policy

Find answers and get help from Intercom Support and Community Experts

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