If you are using the white Icotera router that brsk installed, please take a look at this article.

If you have an active BetterPhone (VOIP) service with brsk, you will need to plug your phone into the brsk router to use the service.

You should have a wall socket such as the one below that your phone is plugged into.

You may already have an RJ11 to BT Plug cable coming from your telephone handset.

Shown below is the RJ11 adapter on the left and the BT adapter on the right. You need a cable that has the RJ11 adapter on both ends or a plug adapter.

If you have the RJ11 to RJ11 cable, simply unplug your existing RJ11 to BT Plug adapter from your handset and replace this with an RJ11 to RJ11 plug cable. The other end of the RJ11 can then be plugged straight into the brsk router.

If the cable is hardwired or if you don't have an RJ11 to RJ11 cable or a plug adapter, you can purchase one online or from a High Street agent. Alternatively, let us know if you're struggling and we will deliver an RJ11 to RJ11 cable to you. Contact us via support@brsk.co.uk or 02039 255 291.

If you have a plug adapter for your RJ11 to BT plug, you can plug the small RJ11 end of the plug adapter into the Brsk router and then plug your existing BT connector into the other end.

There are two VoIP ports on the Technicolor Brsk router, indicated below. You can plug into either of these ports with your telephone handsets. You may also have 2 phones active by plugging a phone into each port