Switching to BetterNet

One Touch Switching (OTS) makes switching to BRSK incredibly simple. This service automatically manages the switching process of moving from another broadband provider to brsk. Instead of calling your current provider to cancel, OTS does all the work for you - quickly and seamlessly.

Step 1: Start Your Order
Begin your BetterNet order online - run the coverage checker, once we confirm we are in your area, select the One Touch Switching (OTS) option.
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Step 2: Get Information Your Current Provider
You'll receive details from your current provider, stating your contract status, any early termination charges and cancellation information.
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Step 3: Complete Your Switch
If you're happy with the details, simply continue with your BetterNet order. We'll handle the rest!

No! That's the benefit of One Touch Switching. We handle all communication with your current provider, so you don't need to make any calls or deal with retention teams trying to convince you to stay.
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One Touch Switching works with most major broadband providers in the UK. During your order, we'll confirm if your current provider supports OTS.
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You can then decide whether to proceed with the switch or opt to include our in-contract Buy-out credit or wait until your contract ends.

In-Contract Buy-Out Credit is a credit applied to your brsk account to help you cover your early termination charges (ETCs) from your previous broadband provider, while you enjoy your brsk services. This makes switching to brsk more affordable, even if you're still under contract elsewhere.

You must submit proof of your early termination charges including your name and address. Proof can be:

If you don't provide evidence of your early termination charges before installation, the credit will not be applied to your account and you may have to pay your bill on your service goes live.

Your ICBO credit has an expiry date, which will be clearly communicated in your credit applied email. You'll receive advance notice before expiry, giving you time to prepare for your monthly contract payment.

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Q: When will I receive my ICBO credit?
A: Your credit is applied the immediately after installation is completed.
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Q: How long do I have to upload evidence?
A: To activate your ICBO credit, you have before your scheduled installation date to upload proof of your early termination charges.

Q: Can I still upload proof after my installation is completed?
A: Yes, you can still upload evidence within 28 days after your installation is complete. However, because brsk bills in advance, you would have to cover your first bill immediately after installation is complete.
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Q: Can I use ICBO with One Touch Switching?
A: Yes, ICBO works alongside One Touch Switching to make your switch even more seamless.
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Q: What if my ETCs are less than the ICBO credit?
A: The credit amount and terms will be explained in your welcome email and account portal.

Q: How does billing work with ICBO credit?
A: Your ICBO credit will automatically cover your monthly bills until the credit is depleted. Once credit is depleted your next bill will be taken through your preferred payment method on your chosen billing date.

Q: What happens if my account has activation fees?
A: Any charges to your brsk account (including monthly broadband fees, activation fees, or additional services) will be deducted from your ICBO credit until it's depleted.

Q: Can I upgrade during my contract, and does my credit increase?
A: Yes, you can upgrade your service during the ICBO credit period. However, your buyout credit amount remains the same. Upgrading to a higher-tier package will increase your monthly fee, meaning your credit will be used up faster.