Let's guide you through everything you need to know about managing your broadband during a house move.
Moving into a home with existing brsk connection
Moving into a home with existing brsk connection
Great news - no new installation needed!
If your new home already has brsk equipment installed, you can get connected immediately without waiting for an engineer visit.
What you need to do:
Step 1: Check the equipment Make sure the brsk equipment is still in the home and powered on. Look for:
The ONT box (Optical Network Terminal) - usually white/black box on the wall
Router (if left by previous resident)
Step 2: Get connected You have two easy options:
Scan the QR code on the ONT box and follow the setup steps
Visit our website, enter your address, choose your package, and activate instantly
Step 3: Start using your service Your brsk connection will be active immediately after completing your order.
Taking your brsk service to a new address
Taking your brsk service to a new address
Check if we cover your new area
Use our online coverage checker to see if brsk is available at your new address.
We can only provide service where our network is installed.
If your new home is covered by brsk:
Give us notice - Contact us at least one month before you move.
Cancel your current service - Email cancellations@brsk.co.uk or call 0330 088 4796.
Order for your new home - Place a new order via our website.
Leave the fibre box equipment behind - The fibre box (Line box) equipment must stay with the property.
Return your router - When your service is cancelled, you would have to return the brsk router - a new one will be dispatched to your new home.
If you're still in your minimum contract period, early cancellation fees may apply. Your new service will be treated as a fresh contract with current pricing.
What if brsk isn't available at my new address?
What if brsk isn't available at my new address?
If we don't cover your new area yet:
You can cancel your brsk service without early cancellation fees (subject to giving proper notice)
Check our website regularly - we're expanding our network all the time
Consider our "notify me" service to hear when we reach your new area
We'll be sorry to see you go, but we understand!