Having trouble connecting to the internet?
Follow these steps on any of our routers to troubleshoot the issue:
Troubleshoot no internet connection - Technicolor router
Troubleshoot no internet connection - Technicolor router
This guide is for the black Technicolor DGA0122 router
Check connections: Ensure the fibre cable from the outside is connected securely to the Line box and the Ethernet cable is properly connected to the router.
Check device lights: Power should be green. PON should be green. Alarm should be off. Data light should flash green when in use. Internet and Wireless lights should be green.
Reboot your devices: If there’s still no internet, restart both devices again and wait a few minutes for the lights to stabilise.
If the issue persists, contact support via support@brsk.co.uk or
02039 255 299, and share the pattern of the lights or a photo of them.
Troubleshoot no internet connection - Icotera router
Troubleshoot no internet connection - Icotera router
This guide is for brsk's white Icotera i4850 router
Check that devices powered on: Confirm that your line box and router have both plugged in and switched on.
Check cable connections: Ensure the fibre cable from the outside is connected securely to the ONT and the Ethernet cable is properly connected to the router.
Check the lights on both devices: Your Line Box should show a green Power light, green PON light, the Alarm light should be off, and the Data light should be green (it may flash during use). Your Router should show a green WAN/Globe light and a green Wireless light. These tell you everything is connected properly.
Restart both devices: If your lights aren't showing the right colours, restart your devices and wait a few minutes. The wireless light may flash yellow briefly while it reconfigures - this is completely normal. Wait until it turns green again.
Still no connection? Contact brsk Support support@brsk.co.uk or call us on 02039 255 299. Let us know what colour lights you're seeing on both devices. Photos of your device lights are really helpful if you can take them.
Troubleshoot no internet connection - TP-Link router
Troubleshoot no internet connection - TP-Link router
Check power & cable connections: First, make sure both your TP-Link router and the Line Box (ONT) are plugged in and switched on at the wall. If either device is off, your connection won’t work.
Then, check that your Ethernet cable is firmly connected from the Line Box to your router's WAN port. Give the cable a gentle push to ensure it's seated properly.
Check device lights: Your Line Box should show a green Power light, green PON light, the Alarm light should be off, and the Data light should flash yellow when you're using the internet. Your TP-Link router should show blue or green lights for both Broadband and Internet. These colours tell you everything is working correctly.
Restart your devices: If your lights aren't showing the right colours, restart the devices and wait a few minutes for all the lights to stabilise. The router needs time to reconnect and configure itself properly.
Still no connection? contact us at support@brsk.co.uk or call us on 02039 255 299. Photos of your device lights are really helpful if you can take them.
Troubleshoot no internet connection - The Brsk Hub
Troubleshoot no internet connection - The Brsk Hub
If you’re having trouble connecting devices to your Hub, you can try the following:
Check power and Ethernet cables: First, check both your hub and the fibre connection box (Line Box or ONT) are plugged in and switched on at the wall. If either device is off, your connection won’t work.
Log in to check settings: log in to your router to check settings have not changed.
Restart the Hub (unplug for 30 seconds): If settings are the same, try restarting your hub.
If the issue is unresolved, log a support ticket in our customer portal or pop an email to support@brsk.co.uk