Setting Up & Managing Payment

Need to change your payment details? Here's how to update your direct debit details.
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When you might need to update payments: Your bank details have changed, you've switched banks, your account has been closed, or you want to use a different account for your brsk payments.
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How to update your direct debit:

When changes take effect: Updates to your payment method typically take effect for your next billing cycle.
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First payment on new details: Remember that first-time payments on new bank details can take up to 14 working days to process, so plan accordingly if you're close to your billing date.

Understanding when and how your brsk payments are processed.
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Your billing date options: brsk offers three convenient billing dates to choose from: the 1st, 16th, or 25th of each month. Choose the date that works best with your salary schedule - ideally a few days after you get paid.
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How direct debit collection works: On your chosen billing date, we send a payment request to your bank through BACS (the UK's automated payment system). Your bank then has up to 3 working days to process this request and transfer the funds to us.
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First-time payments take longer: If it's your very first payment or you've recently updated your banking details, the process can take up to 14 working days. This extra time allows for additional security checks and verification procedures.
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Weekends and bank holidays: These don't count as working days, so if your billing date falls on a weekend, processing might take a little longer than usual.
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Checking your payment status: You can see whether payments have been successfully collected by checking your customer portal billing section or your latest invoice.