If your TV's menu and apps are slow to respond or seem to freeze, it's often due to a temporary performance issue.
1. Restart your PLEIO puck
The easiest solution is to perform a full restart by pressing and holding the power button on the remote until the restart option appears on your screen. Alternatively, you can:
Unplug the power cable from the back of your PLEIO puck.
Wait for 30 seconds, then plug it back in.
The puck will boot up and should be more responsive.
2. Close running apps
If you have multiple apps running in the background, they can slow down your PLEIO puck's performance. Go to the Settings menu, select Apps, and manually force-stop any apps you are not using.
3. Perform a factory reset
As a last resort, if the issue persists, a factory reset can solve the problem by restoring the PLEIO puck to its original state.
Warning: This will erase all your settings, downloaded apps, and account information. You will need to again.
Go to Settings > System Settings > About > Factory reset.