For customers with a residential service, we send you a monthly invoice and collect payment from your account every month on the day your service was activated OR on the day you select as your billing date, this can either be the 1st, 16th, or 25th of each month.
If you have pre-selected a specific Billing Date:
Should you preselect a billing date, i.e. the 1st, 16th, or 25th you will be charged a pro-rata usage fee, from the day your service went live until your next billing date.
For example:
Your service went live on the 12th of December, but you have opted for a billing date of the 1st of every month. You will receive your first invoice on the 12th of December covering your services from the 12th to the 31st of December (this will be your prorate charge). On the 1st of January, you will receive a full bill payable for the month of January, and no other pro-rata charges are levied against your account.
What if I have been given free months?
Your promotional period starts on the day your service goes live. Let's say for example your service is installed and goes live on 27 June, and you have selected the 1st of the month to be your billing date, but have qualified for 3 months free.
Your promotional period starts when you are installed on 27 June and ends 3 months later on 27 September. Your billing date is the 1st of the month. Brsk bills you in advance. You will receive a pro-rata bill for £0 on 27 June and then a bill for £0 on 1 July and on 1 August. You will receive a bill on 1 September for the pro-rata amount due for usage of the service from 27 September to 30 September, as these days fall outside of your promotional period and fall within the billing cycle starting 1 September. Your next bill, on 1 October, will be for the full monthly amount owing as this pro-rata payment has normalised your billing cycle to run from the 1st to the 1st of each month. You should, therefore, not see any further pro-rata values come off of your account for the BetterNet.
If your billing date is the same as your Activation Date
If your billing date remains the same as the date your services went live, you will be billed on that day, for the following month's use until you opt to change your billing date.
For example:
Your service went live on the 12th of December, and you opted not to change the billing date to one of our set billing dates. You will, therefore, receive an invoice for the service, billed in advance, on the 12th of every month starting on the 12th of December.