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Successfully Collected Subscription Fee
At the top of the invoice under your email address and your home address, you will find the invoice number linked to this invoice. In this example, the invoice number is INV-000001. This is followed by the date of the invoice and the day that we send the instruction to your bank to collect the amount due from your account. It can take up to 3 days for brsk to collect this fee.
Under Description, we list a line item for each product that you have with brsk. In the example, this customer has a Broadband BetterNet500 Contract. We then list the product amount, specifying the amount excluding VAT, the VAT portion, and then with VAT - Amount GBP.
You will notice that the Total amount is £33.00, however, the AMOUNT DUE is shown as £0. This is because we have successfully collected the subscription fee of £33 from this customer’s account and therefore nothing more is outstanding for this month.
Outstanding Subscription Fee
In a case where brsk has been unable to collect your subscription fee, the invoice will note this in AMOUNT DUE. In this case, the subscription fee that is still outstanding is £10.45 as listed next to AMOUNT DUE.
You will also notice that under the Due date, the invoice shows that this is a Pro-rata Invoice for the Start of Service. This is because, for customers with a residential service, we send you a monthly invoice and collect payment from your account every month on the day your service was activated OR on the day you select as your billing date, this can either be the 1st, 16th or 25th of each month.
If you have pre-selected a specific Billing Date, i.e. the 1st, 16th, or 25th you will be charged a pro-rata usage fee, from the day your service went live until your next billing date.
To read more about how pro-rata charges work, please take a look at this article.
Please click here, if you need help fixing your payment failure.
If you require further assistance, please contact Support via support@brsk.co.uk or 02039 255 299.