If you are using the black Technicolor router that brsk installed, please take a look at this article.
Noticed your WiFi signal is weak or slow where it used to be strong?
Please follow the below steps if you are using the white Icotera i4850 router that Brsk installed with a white Icotera i3550 mesh.
Check your BetterWiFi is powered on
As simple as it sounds, it's an easy thing to miss and may be the reason you're seeing weaker-than-normal WiFi coverage!
Check the lights on the front of the unit
You may need to press the WiFi button on the front once for the light to come on
It is normal for the light to be off during usual operation
Check the switch on the back of the WiFi mesh is pressed in.
Make sure the power supply is connected to a working mains socket and is switched on.
Check the cable is free from damage and is securely connected to the back of the WiFi mesh.
If your WiFi mesh still shows no sign of life, there may be an issue with it. Please contact support via support@brsk.co.uk or 02039 255 299 for further assistance.
Check the signal of your WiFi mesh
WiFi Button
If your WiFi mesh doesn't have a strong signal, then the signal it broadcasts will be just as slow.
Press the WiFi button on your WiFi mesh twice. The light on the front will represent its current signal strength:
Solid purple - The signal to the WiFi mesh is very weak and it should be moved closer to the router.
Solid yellow - The signal is low but should be stable. Move it closer to your router if you need faster speeds.
Solid green - The signal is optimal, you shouldn't need to move it anywhere.
Solid blue - The signal is too strong and it can be moved further away from the router.
Icotera app
You can also use the Icotera app for Android or iOS to check your WiFi mesh''s signal.
Follow the steps here to download and log into the Icotera app.
Select Devices at the bottom, then press Device Map.
If your WiFi mesh's signal is poor, the app may give you an alert to move it closer to the router. Once you've moved it, try the app again.
You will now see a diagram of your devices' connections.
The numbers on the line between the two devices show the maximum theoretical speed that the link can achieve and the signal level.
The colour of the signal level numbers indicates how good the signal is. By pressing the 'i' logo at the top right, you will see what these colours mean.
If your WiFi mesh's signal is low, move it closer to the router and try again.
If your WiFi mesh's signal is too high, move it further away from the router and try again.
Has anything changed?
If something in your home has changed then this could be causing your service to be slow.
Examples of things that could affect your service are:
Either your router or WiFi mesh has been moved
An obstruction has been placed near your router or WiFi mesh (generally something metallic or electronic)
A new device has been connected to your network
Try to revert to how things were set up before you started seeing issues and see if that helps.
Try resetting your WiFi mesh
Your WiFi mesh may have lost settings and isn't able to connect. Resetting and reconnecting it may get it back up and running again.
For these steps, you will need an ethernet cable at hand.
Unplug your WiFi mesh and reconnect it to power next to the main router.
Connect the WiFi mesh to the main router with an ethernet cable, plugging into port 1 on both devices.
Using a pen or another thin object, press and hold the Reset button on the back of the WiFi mesh for 15 seconds or until the light on the front goes Turquoise.
Your WiFi mesh will now reset and reconfigure. Please wait 5-10 minutes for this process to complete.
Once complete, the light on the front of the WiFi mesh should go off. You can now disconnect the ethernet cable and put the WiFi mesh back in its original position.
Once powered back on, it may take 5-10 minutes for it to fully reconnect. Again, the light on the front should go off once it's reconnected.
My WiFi mesh's lights are flashing. What do they mean?
Light Sequence | Meaning |
Blinking white | WiFi mesh is loading. Please wait 2-3 minutes. |
Blinking yellow | WiFi mesh is connecting. If stuck here for more than 5 minutes the WiFi mesh may need to be moved closer to the router. |
Solid white for 1 minute then off | WiFi mesh has connected. |
Blinking red | There's an error with the WiFi mesh, please contact support for assistance. |
In normal operation, the WiFi mesh light won't be on. To confirm it's working, press the WiFi button on the front once and it should light up white for 1 minute and then turn off again.
Should you need further assistance, please contact support via support@brsk.co.uk or 02039 255 299 for further support.